Little Giant Outlet Help
- What is the different between these ladders and the ones found on LittleGiantLadder.com?
- How long will it take for me to receive my order? When will it ship?
- How do I know when my order has been shipped?
- What is the phone number for customer service?
- Do you ship to a PO BOX?
- Do you ship to my country?
- Once my order has shipped, how long will it take before I receive it?
- What is the shipping cost on LittleGiantOutlet.com?
- When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
- Why is such an expensive item just left at my door? Why don't you require a signature?
What is the different between these ladders and the ones found on LittleGiantLadder.com?
The certified ladders found on this website are discounted because they are overstocks, mark downs, returns, or demo ladders from our tradeshows. Each ladder goes through a strict 10-point inspection before being sold on this site.
How long will it take for me to receive my order? When will it ship?
Your order will be shipped in 5 to 7 business days. We ship via FedEx Ground to the 48 contiguous United States. Call customer service at 800-453-1192 to arrange special shipments to Hawaii and Alaska. We are unable to drop ship to Canada or Mexico. Please allow 6-12 business days for delivery.
How do I know when my order has been shipped?
All items are shipped via FedEx Ground.* You will receive an email directly from FedEx* when you order has been shipped along with a tracking number.
Everything is shipped from Springville, Utah. Depending on your location in the United States it can take anywhere from 2-7 business days to be delivered for most orders. Orders for the east coast generally take longer to arrive than orders for the west coast.
* Except SkyScraper ladders
What is the phone number for customer service?
Please feel free to call customer service at 1-800-453-1192 (M-F 8am-5pm MST).
Do you ship to a PO BOX?
No, we do not ship to PO Boxes. We only ship to physical addresses.
Do you ship to my country?
Currently we ship Little Giant ladders to the United States (including Alaska and Hawaii), Puerto Rico, Guam and the U.S. Virgin Islands. However, free shipping is only available on orders within the contiguous United States.
Once my order has shipped, how long will it take before I receive it?
Everything is shipped from Springville, Utah. Depending on your location in the United States it can take anywhere from 2-7 business days to be delivered after it has been shipped out. Orders for the east coast generally take longer to arrive than orders for the west coast.
What is the shipping cost on LittleGiantOutlet.com?
Shipping is FREE in the contiguous United States on all Little Giant Ladder products on this website.
When FedEx delivers my packages do I need to sign for it? Will they just be left at my door?
You will not be required to sign for your packages. FedEx will leave your packages for you in a secure location.
Why is such an expensive item just left at my door? Why don't you require a signature?
FedEx is a driver discretionary company. FedEx's drivers are from your local community and if they feel the neighborhood is safe, they will go ahead and leave your package for you in a secure location. If they do not feel the neighborhood is safe, they will make three attempts to obtain a signature from you before returning the product back to us.
We do not want to inconvenience our customers by requiring them to be present in the middle of the day (while they're usually at work) to sign for their packages.
